WD97: Mail Merge Main Document Restored to Normal Word Document

ID: Q195328

The information in this article applies to:

Microsoft Word 97 for Windows

SYMPTOMS

When you open a mail merge main document, the file is no longer a mail merge main document.

This problem occurs when the following are true:

Your mail merge main document is attached to a Microsoft Access data source.

-and-

You save your mail merge main document in Rich Text Format (*.rtf). (Note that in Microsoft Word 97 [non SR-1 release], saving a file in the Word 6.0/95 format saves the file in Rich Text Format).

NOTE: This problem occurs when you attach your data source by either DDE or ODBC.

WORKAROUND

Reset your document as a mail merge main document by clicking Mail Merge on the Tools Menu. Reset the type of document (Step #1 - Main Document) and reattach your Microsoft Access data source (Step #2 - Data Source) to your mail merge main document.

NOTE: You may want to save your mail merge main document in Word format to prevent this problem from recurring.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

For additional information, please see the following articles in the Microsoft Knowledge Base:

Q161978 WD97: RTF Format Given to File Send in Word 6.0/95

Q162602 WD97: Questions About Saving in the Word 6.0/95 File Format

Additional query words:

Keywords : word97 kbmerge
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug