WD97: Cannot Rename Normal.dot If Word Mail Is Running

• Microsoft Word 97 for Windows

SYMPTOMS

When you attempt to rename the Normal template while Word Mail is running, you receive the following error message:

Cannot rename Normal: Access is denied.

Make sure the disk is not full or write-protected and that the file is not currently in use.

CAUSE

When you compose a mail message, a session of Microsoft Word is opened in the background. When Word is active, it uses the Normal template and creates a temporary file for Normal.dot; therefore, you cannot rename the file.

This behavior is by design of Microsoft Word.

WORKAROUND

To work around this problem, send your mail message and close Word before you rename the Normal template.

NOTE: You may also have to close Outlook or Exchange so that the Normal.dot temporary file is closed.

Additional query words:

Keywords : kbdta word97
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb