WD97: FaxWorks Stops Responding When Faxing with a Cover Sheet

ID: Q206039

The information in this article applies to:
  • Microsoft Word 97 for Windows

SYMPTOMS

When you print with a cover sheet to the FaxWorks 3.0d fax driver, Word and your FaxWorks fax software may both stop responding (hang).


WORKAROUND

To work around this problem, turn off the Background Printing option in Microsoft Word. To do this, follow these steps:

  1. On the Tools menu, click Options.


  2. On the Print tab, clear the Background printing check box.


  3. Click OK.



MORE INFORMATION

Technical support for all FaxWorks retail products is available only through the FaxWorks Solutions, Inc. Web site, Internet e-mail, and Fax-On-Demand system.

For more information and support, please visit the FaxWorks Solutions, Inc. Web site at the following address:

http://www.faxworkssolutions.com
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kbdta word8 word97
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: January 7, 2000
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