WD97: Error Saving to NetWare Server After Upgrading to SR-2

ID: Q216077

The information in this article applies to:

Microsoft Word 97 for Windows
Microsoft Office 97 for Windows, Service Release 2 (SR-2)

SYMPTOMS


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When you save a file in Microsoft Word, one or both of the following error messages may appear:

There has been a network or file permission error.
The network connection may be lost. <Filename.doc>

where Filename.doc is the name of the file that you are trying to save.

-or-

Make sure that the drive is closed and contains the proper disk or CD.

CAUSE

This problem may occur if the following conditions are true:

You saved your file to a Novell NetWare server.

You are using the client for Novell Client32 NetWare to access your Novell NetWare server.

You have installed Microsoft Office 97 Service Release 2 (SR-2) on your computer.

WORKAROUND

To work around the problem, you must disable the use of Universal Naming Convention (UNC) to access your server by using the "DontUseUNC" registry setting. For additional information about using the DontUseUNC registry setting, please see the following article in the Microsoft Knowledge Base:

Q171406 WD97: How to Disable the Use of UNC

Additional query words: wd97 off97 sr2 patch

Keywords : kbenv kbnetwork kbdta
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb