WD97: Hang or IPF While Scrolling Using HP DeskJet 820 Printer Driver

ID: Q232555

The information in this article applies to:

Microsoft Word 97 for Windows

SYMPTOMS

While you are scrolling through a document, your computer may stop responding (hang) or the following error message may appear, if the default printer is using the Hewlett-Packard DeskJet 820 printer driver version 8.0 or 8.2.

An error has occurred in your program. To keep working anyway, click ignore and save your work in a new file. To quit this program, click Close. You will lose information you entered since your last save.
Details reports
WINWORD caused a general protection fault in module HPFDJC04.DRV

NOTE: The Ignore option in the warning dialog box is ineffective, and you are unable to access your document.

RESOLUTION

Use an updated version of the printer driver.

MORE INFORMATION

Hewlett-Packard has updated drivers available at their Web site located at

http://www.hp.com

For information about how to contact Hewlett-Packard, please query in the Knowledge Base for one or more of the following articles:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: HP

Keywords : kb3rdparty kbprint kbui kbdta
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb