WD97: Troubleshooting Damaged Documents in Word for Windows

ID: Q87856

The information in this article applies to:

Microsoft Word 97 for Windows

SUMMARY

Damaged document files can cause any program to exhibit unusual behavior. Such behavior occurs because the program attempts to make decisions about what to do based on incorrect information in the file.

The best way to protect yourself against document corruption is to keep backup copies of your documents. In the event that you don't have a backup copy of your document, this article provides troubleshooting procedures you can use to identify and recover corrupted Microsoft Word for Windows documents.

For information about how to use the "Recover Text From Any File" converter in Word 97, please click the article number(s) below to view the article(s) in the Microsoft Knowledge Base:

Q156573 WD97: How to Recover Text from Any File

MORE INFORMATION

Identifying a Damaged Document

Damaged documents often exhibit behavior that is not part of the program's design (for example, infinite repagination, incorrect document layout and formatting, unreadable characters on the screen, error messages during processing, system hangs or crashes when you load or view the file, or any other unusual behavior that cannot be attributed to the normal operation of the program). This behavior can be caused by factors other than document corruption. To rule out other factors, use the following troubleshooting steps:

Check for similar behavior in other documents.

Check for similar behavior in other programs.

Take the file in question to another computer and attempt to duplicate the behavior.

Use a different printer driver and attempt to duplicate the behavior.

Rename any templates attached to the document and attempt to duplicate the behavior.

Change other system components (such as video drivers or fonts) and attempt to duplicate the behavior. For example, if you are using an OEM version of a video driver, switch to a Microsoft Windows video driver using the Windows Setup program.

Turn off any third-party programs that are running (such as terminate- and-stay-resident programs [TSRs], font managers, screen savers, and system shells), and then attempt to duplicate the behavior.

If the problem occurs only with a single document after you perform these steps, your document has probably been damaged.

Things to Try If the Document Opens But Exhibits Unexpected Behavior

Method 1: Convert the file to another format, and then convert it back to Word.

This is the easiest and most complete document recovery method; always try it first. Save the file in RTF file format; this format preserves the formatting in your Microsoft Word for Windows document. After you save the file in RTF format, re-open the document in Word for Windows, and convert it from RTF. If this method succeeds, the file corruption is removed during conversion. If the corruption persists after you save the file in RTF file format, try saving the file in the following file formats:

Other word-processing formats
Text Only

NOTE: Saving files in Text Only format frequently corrects the document corruption problem; however, all document formatting is lost. This method requires more reformatting; therefore, use it only after other file formats fail to correct the problem.

For information about loss of VBA code in Word 97 documents that are converted to other file formats, please see the following article in the Microsoft Knowledge Base:

Q158060 WD97: VBA Code Lost After Converting to Another Document Format

Method 2: Copy everything except the last paragraph mark to a new document.

Word for Windows associates a wide variety of formatting with the last paragraph mark, especially section and style formatting. If you copy everything except the last paragraph mark to a new document, the corruption may be left behind in the original document. In the new document, reapply the section or style formatting.

NOTE: You can select everything except the last paragraph mark by pressing CTRL+END and then CTRL+SHIFT+HOME.

Method 3: Copy the undamaged portions of the document to a new document.

Sometimes you can determine the location of file corruption in your document. In such cases, copy everything except the damaged portion to a new file, and then use the following steps to reconstruct your document:

After you copy the undamaged portions of your document to a new file, save a copy of the damaged document in Text Only format.

Open the Text Only file. Copy the text from this file and paste it into the file that contains the undamaged portion of your document.

Reformat the sections you pasted in step 2, and then save the recovered document.

Things to Try If the Document Will Not Open

There are several techniques you can use to try to open a document that will not open. Which method you use depends on the nature and severity of the damage to your document and the nature of the behavior exhibited. Although many of these methods succeed regularly, not every damaged document can be recovered.

Method 1: Open the damaged Word document in draft mode.

Sometimes you can open a document in draft mode when it will not open in other views. After you open the file, you may be able to recover or repair the file.

To switch to draft mode in Word:

On the View menu, click Normal.

On the Tools menu, click Options, select the View tab, and select the Draft Font option.

Method 2: Insert the document as a file in a new document.

The final paragraph mark in a Word document contains information about the document. If the document is damaged, you may be able to retrieve the text of the document if you can omit this final paragraph mark.

To access a document but leave its final paragraph mark behind, use the following steps:

Create a new blank document.

On the Insert menu, click File.

In the Insert File dialog box, locate and select the damaged document, and click OK.

You may need to reapply some section formatting to the last section of the document.

Method 3: Open the file by linking to it.

If the "Insert the Document as a File in a New Document" (Method 2) doesn't work, try this method. This method allows you to access the document without bringing over the final paragraph mark. In addition, when you create a link, part of the header information is not read.

This method allows you to open the file if this part of the header or if the final paragraph mark is in the damaged area of the document.

Use the following steps to link to a "good: file (a file that has not been corrupted) and then change the link to point to the damaged file:

Create a new document. In the new document, type "This is a Test." Save the document.

Select the text and click Copy on the Edit menu.

Click New on the File menu. In the new document, click Paste Special on the Edit menu.

Select either Unformatted or Formatted text, and click Paste Link. Click OK.

On the Edit menu, click Links. The Links dialog box is displayed.

Select the file name of the first linked document and click Change Source. The Open dialog box appears and asks which document you want to change the link to.

Select the document you can no longer open and click Open.

Click OK in the Links dialog box. The data/text from the damaged document will appear (provided there was any recoverable data/text).

On the Edit menu, click Links, and click Break Links.

You can now reformat and save the recovered text.

Method 4: Open the file in WordPad or Microsoft Write.

When you cannot open a damaged document in Word for Windows (usually because of corruption in the file header), you can strip out the file header and open the file as Text Only. When you strip the header information, all formatting is lost. This method strips out the file header information.

Start Microsoft WordPad or Write. (In Windows 95, click Run on the Start menu, type "WordPad" [without the quotation marks], and click OK.

In WordPad, open the corrupted document. A dialog box prompts you to specify how you want to convert the file. Click the No Conversion button.

The Word for Windows document is now open as a text file. You may see binary (foreign) characters at the beginning and end of the document. Delete these characters.

NOTE: In Windows 95, the file may be opened intact without further conversion or cleanup necessary. If this is the case, save the file with a new name and open the file in Word.

On the File menu, click Save As. In the File Name box, type a new name with a .doc file name extension. Before you click the OK button, note the directory where the file is being saved so you can easily find it when you restart Word for Windows.

On the File menu, click Exit.

Restart Word for Windows and open the file you saved from WordPad or Write (the file will have the name you gave it in step 4). (On the File menu, click Open. In the File Name box, type the path and file name of the newly created file, and click OK.)

In the Convert File dialog box, Text Only should be selected. Choose the OK button to open the text file in Word for Windows.

On the File menu, click Save As, and save the file in Word format.

In the File Name box, type a new name for the file, and click OK.

The file is now in Word for Windows format. You can reopen it and replace any necessary graphics, fields, and formatting.

NOTE on Tables: Microsoft WordPad 1.0 can read and write Word 6.x and later file formats, automatically converting the file and retaining such formatting as WordPad itself supports. A document that cannot be opened will often open in WordPad. Tables will be converted to tab-delimited text but will retain the basic tabular structure of the table; this is often the only way to recover a corrupted table.

Method 5: Strip out the file header information.

NOTE: This method works with MS-DOS versions 3.0 to 6.2 only.

Use this method only if all other methods fail. When you cannot open a damaged document in Word for Windows (usually because of corruption in the file header), you can strip out the file header and open the file as Text Only. When you strip the header information, all formatting is lost.

At an MS-DOS prompt, type the following, and then press ENTER:

copy con+FILE NAME.DOC NEWNAME.DOC

where "FILE NAME" is the name of the damaged file, and "NEWNAME" is the name of the new file. (This causes the word "CON" to appear and the insertion point to blink on a blank line.)

Press the SPACEBAR 12 times.

Press F6, and then press ENTER.

Start Word for Windows and open the new file.

Delete the odd characters at the beginning and end of the file. The text of the file is usually intact in the middle of the file.

Reformat the document and save it in Word for Windows format.

NOTE: If the file was saved in Word for Windows with the Allow fast saves check box selected, the text may appear in noncontiguous blocks. The Fast Save feature keeps track of the changes that you make by appending the changes to the end of your document and remembering where these changes go. At regular intervals, Fast Save updates the document with these changes (this method is faster and takes less memory than saving the entire document). If your document becomes damaged before Fast Save has a chance to build a complete, updated copy of your document, you may need to re-order the text (move the appended text to its appropriate place in the document) and then reformat it. For information about how to turn off the Fast Save feature, please see the following article in the Microsoft Knowledge Base:

Q71999 WD97: How to Disable the Fast Save Option in Word for Windows

Method 6: Use the "Recover Text from Any File" Converter.

The Recover Text from Any File converter allows you to extract the text from any file. The file does not have to be a Word file. Using the Recover Text from Any File converter has some limitations. Document formatting is lost, along with anything that is not of a text nature. Graphics, fields, drawing objects, and so on, are lost. However, headers, footers, footnotes, endnotes, and field text are retained as simple text. In addition, after the document is recovered using the Recover Text from Any File converter, there will be some binary data that could not be converted, primarily at the top and bottom of the document. This binary data needs to be deleted before you reformat and save your file as a Word document.

For additional information about how to use the "Recover Text From Any File" converter in Word 97, please click the article number(s) below to view the article(s) in the Microsoft Knowledge Base:

Q156573 WD97: How to Recover Text from Any File

Additional query words: garbage locked hung stop stopped crashed corrupt frozen nothing damaged damage troubleshoot tshoot corrupted

Keywords : kbtshoot kbualink97 word97
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbhowto