XL2000: Error Restarting Your Computer While Excel Is Running

ID: Q235090

The information in this article applies to:

Microsoft Excel 2000

SYMPTOMS

When you attempt to shut down, restart, or log off your computer, you receive one of the following error messages:

In Microsoft Windows 95/98

This program has performed an illegal operation and will be shut down.

If you click Details, you receive an error message similar to the following:

EXCEL caused an invalid page fault in module EXCEL.EXE at 015f:3013cda4.

In Microsoft Windows NT

AGENTSVR.EXE

This Windows application cannot respond to the End Task request. It may be busy, waiting for a response from you, or it may have stopped executing.

- Press Cancel to cancel and return to Windows NT.

- Press End Task to close this application immediately. You will lose any unsaved information in this application.

- Press Wait to give the application 20 seconds to finish what it is doing and then try to close the application again.

CAUSE

This problem occurs when you perform any action that causes Microsoft Visual Basic for Applications to use Automation to do the following tasks:

Starting Excel

-and-
Creating a new workbook

-and-
Making Excel visible

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: XL2000 logoff log-off reboot crash crashes crashing crashed quit quitting quits fail fails failing failed break

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug