SBFM97: Quickbooks 4.0 Filter Fails Under Windows NT 4.0

ID: Q163885

The information in this article applies to:
  • Microsoft Excel 97 for Windows
  • Microsoft Small Business Financial Manager 97 for Microsoft Excel 97
  • Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you import data from Intuit Quickbooks for Windows, version 4.0, the Import dialog box displays the following status

Preprocessing
and the computer stops responding (hangs).


CAUSE

This problem occurs when the following conditions are true:

  • You are running Microsoft Excel 97 under Microsoft Windows NT 4.0.


    • -and-

  • You attempt import data from Quickbooks 4.0.



WORKAROUND

If your computer stopped responding, quit both Microsoft Excel and Quickbooks. To do this, use the following steps:

  1. Press CTRL+ALT+DEL, and then click Task Manager


  2. In the Windows NT Task Manager dialog box, click the Application tab, click Microsoft Excel, and then click End Task.

    This step closes Microsoft Excel.


  3. Click Quickbooks and click End Task.

    This step closes Quickbooks.


To work around this problem, download the updated Quickbooks driver and the updated version of Msapp.dll.

The following file is available for download from the Microsoft Software Library:
Sbfm97qb.exe
For more information about downloading files from the Microsoft Software Library, please see the following article in the Microsoft Knowledge Base:
Q119591 How to Obtain Microsoft Support Files from Online Services


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem has been fixed in the updated versions of the Quickbooks driver and Msapp.dll.

Additional query words: XL97 hang lock freeze winnt nt4

Keywords : kbtool xladdins xlsbfm
Version : WINDOWS:97; winnt:4.0
Platform : WINDOWS winnt
Issue type : kbprb


Last Reviewed: November 8, 1999
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