SBFM97 ErrMsg: Illegal Operation Updating Quickbooks Data

ID: Q166046

The information in this article applies to:
  • Microsoft Excel 97 for Windows
  • Microsoft Small Business Financial Manager 97 for Microsoft Excel 97

SYMPTOMS

When you attempt to update your Quickbooks accounting data in the Small Business Financial Manager (SBFM) version 2.0, the following error message occurs:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
If you click Details, the following error message appears:
EXCEL caused an exception e06d7363H in Module KERNEL32.DLL at 0137:bff9a0c.
When you click Close, Microsoft Excel closes.

Note: the memory address (0137:bff9a0c ) may vary.


CAUSE

This behavior will occur when you do all of the following:

  • You import your accounting data

    - and -


  • You create a Financial Report such as a Trial Balance, then save and close the workbook

    - and -


  • You create a What-If Analysis, run an analysis such as Profitability and then save and close that workbook

    - and -


  • You update your accounting data



WORKAROUND

To keep avoid the illegal operation error do the following:

  1. Close Microsoft Excel 97 after you have saved and closed you analysis workbooks.


  2. Make any necessary updates in your accounting program.


  3. In the SBFM, Import your accounting data again. When the import is complete, click Cancel in Step 4 of the "Import your Accounting Data" dialog.


  4. On the File menu, click Open. Locate you workbook containing the saved SBFM scenario.


  5. In the What-If Overview workbook, click Save. This will update the analysis with the updated accounting information.



STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem has been fixed in the updated versions of the Quickbooks driver and Msapp.dll.

The following file is available for download from the Microsoft Software Library:

Sbfm97qb.exe
For more information about downloading files from the Microsoft Software Library, please see the following article in the Microsoft Knowledge Base:
Q119591 How to Obtain Microsoft Support Files from Online Services
For additional information on problems updating your accounting data, please see the following article in the Microsoft Knowledge Base:
Q164747 SBFM97: Error Updating Accounting Data

Additional query words: 2.0 XL97 8.0 sbe

Keywords : kbtool xlsbfm
Version : WINDOWS:97
Platform : WINDOWS
Issue type :


Last Reviewed: November 16, 1999
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