XL97: Problems Using Office Assistant in Netscape Navigator

• Microsoft Excel 97 for Windows

SYMPTOMS

When you insert an object into a Microsoft Excel workbook that is open in a Web browser, you may be unable to access the Office Assistant, either by pressing the F1 key or by clicking Microsoft Excel Help on the Help menu. As a result, you may be unable to access Help in Microsoft Excel 97.

CAUSE

This problem may occur if all of the following conditions are true:

• You are using Netscape Navigator 3.0, and you have the NCompass ScriptActive plug-in installed.


-and-


• You are viewing an embedded Microsoft Excel workbook using Netscape Navigator 3.0.


-and-


• You inserted an object, such as a hyperlink, a map, or another document, into the workbook.

WORKAROUND

If this problem occurs, it is possible to redisplay the Office Assistant by activating another program that also uses the Office Assistant:

Microsoft Word 97
Microsoft Access 97
Microsoft PowerPoint 97
Microsoft Outlook 97

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

This problem does not occur when using Microsoft Internet Explorer version 3.x.

MORE INFORMATION

The NCompass ScriptActive plug-in for Netscape Navigator 3.0 enables you to view Microsoft Excel workbooks (and other types of documents) directly within Netscape Navigator.

Netscape Navigator is manufactured by Netscape Communications Corp., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

NCompass ScriptActive is manufactured by NCompass Labs Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: XL97

Keywords : kb3rdparty kbdta kbweb
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb