Setup Program Keeps Requesting Disk 2

• Microsoft Access, version 97 for Windows
• Microsoft Access versions 2.0, 7.0
• Microsoft Bob 1.0
  on the following platforms: WINDOWS
• Microsoft Excel 97 for Windows
• Microsoft Excel for Windows 95, version 7.0
• Microsoft Excel for Windows, versions 5.0, 5.0c
• Microsoft Office 97 for Windows
• Microsoft Office for Windows 95, version 7.0
• Microsoft Office for Windows, versions 4.0, 4.2, 4.3
• Microsoft PowerPoint For Windows
• Microsoft PowerPoint for Windows 95, version 7.0
• Microsoft PowerPoint for Windows, version 4.0
• Microsoft Project for Windows
• Microsoft Project for Windows 95, version 4.1
• Microsoft Project for Windows, version 4.0
• Microsoft Visual FoxPro for Windows, version 3.0
• Microsoft Word 97 for Windows
• Microsoft Word for Windows 95, version 7.0
• Microsoft Word for Windows, versions 6.0, 6.0a
• Microsoft Works for Windows, versions 95, 4.0, 3.0

SYMPTOMS

When you run the Setup program for one of the programs listed at the beginning of this article from floppy disks, after you remove Disk 1, insert Disk 2, and press ENTER, Setup repeatedly prompts you to insert Disk 2 again.

CAUSE

This behavior occurs if the information from the disk in the floppy disk drive (Disk 1) that has been cached in random access memory (RAM) is not flushed when you insert the next disk (Disk 2). The operating system, MS- DOS or Microsoft Windows, is still reading Disk 1, even though you have inserted Disk 2 in the drive.

WORKAROUNDS

To work around this behavior, use one of the following methods:

Method 1: MS-DOS DRIVPARM Solution

   For a 1.44-MB A: drive      For a 1.44-MB B: drive
   --------------------------------------------------
   DRIVPARM=/d:0 /f:7          DRIVPARM=/d:1 /f:7 

Method 2: Reset the Floppy Disk Drive

Method 3: Refresh the File List

Microsoft Windows 95

1. On the Windows taskbar, click Start. Click Programs, and then click Windows Explorer.



2. In Windows Explorer, click the drive that contains the Setup disk (for example, A) and press F5 to refresh the list of files displayed in the folder window. (If this doesn't work work, you may need to click another disk drive and then switch back to the drive that contains the Setup disk).



3. Press ALT+TAB to switch back to the Setup program and continue installing the application.

Microsoft Windows 3.x

1. Press ALT+TAB to switch to File Manager (or to Program Manager, and then run File Manager).



2. Select the drive that contains the Setup disk (for example, A) and press F5 to update the directory window. (If this doesn't work, you may need to select another disk drive and then switch back to the drive that contains the Setup disk).



3. Press ALT+TAB to switch back to the Setup program and continue installing the application.

Method 4: Reread the Tree at MS-DOS Prompt

1. Switch to or start an MS-DOS prompt.



2. At the MS-DOS prompt, change to the installation drive.



3. Press CTRL+C to clear the cache and force MS-DOS to reread the tree.



4. Type exit to exit MS-DOS and return to Windows.



5. Press ALT+TAB (if necessary) to return to the Setup program and continue installing the application.
   
   Note: You may have to repeat this process between each disk change.

MORE INFORMATION

For more information, please see the following article(s) in the Microsoft Knowledge Base:

Q79207 WinWord Setup Fails on Disk 2; DRIVPARM Solution Q124970 Troubleshooting DMF Issues

Additional query words: 1.00 1.10 5.00c 6.00a 8.00 97 dmf garbage continually repeatedly macppt winppt

Keywords : kbsetup kbtshoot offwin xlwin
Version : :97; WINDOWS:1.0,2.0,3.0,4.0,4.1,4.2,4.3,5.0,5.0c,6.0,6.0a,7.0,95; Win95:7.0
Platform : Win95 WINDOWS
Issue type : kbprb