ACC97: Setup Program Prompts for Microsoft Office/Access 97 CD

ID: Q162666


The information in this article applies to:
  • Microsoft Access 97


SYMPTOMS

Novice: Requires knowledge of the user interface on single-user computers.

When you run the Microsoft Office 97 Professional Edition or the Microsoft Access 97 Setup program from the Add/Remove Programs icon in Control Panel, you are prompted with one of the following messages.

In Microsoft Office 97 Professional Edition
-------------------------------------------


   Please insert your Microsoft Office 97 Pro CD1. 

In Microsoft Access 97
----------------------

   Please insert your Microsoft Access 97 CD1. 

This behavior occurs even if your compact disc is in the CD-ROM drive.


RESOLUTION

Click OK when prompted to place the Microsoft Office 97 Professional Edition or the Microsoft Access 97 compact disc in the CD-ROM drive. The Setup program will start to read from the CD-ROM drive.


MORE INFORMATION

Steps to Reproduce Behavior


  1. Insert the Microsoft Office 97 Professional Edition or Microsoft Access 97 compact disc into your CD-ROM drive and do the following.

    In Microsoft Windows 95 or later, and Microsoft Windows NT 4.0:

    1. Click Start, point to Settings, and then click Control Panel.


    2. In Control Panel, double-click Add/Remove Programs.


    3. In the Add/Remove Programs Properties dialog box, click Microsoft Access 97 or Microsoft Office 97, Professional Edition and then click Add/Remove.

      Note that you are prompted to insert the compact disc into the CD-ROM drive.


    In Microsoft Windows NT 3.51:

    1. Open the program group for Microsoft Access or Microsoft Office.


    2. Double-click the Setup icon. Note that you are prompted to insert the compact disc into the CD-ROM drive.





REFERENCES

For more information about using the Setup program, search the Help Index for "Setup, adding/removing Microsoft Access components," or ask the Microsoft Access 97 Office Assistant.

Keywords : kbsetup StpMaint
Version : 97
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: April 23, 1999
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