ACC97: Pressing F1 for Help May Cause an IPF in WINHLP32
ID: Q176558
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The information in this article applies to:
-
Microsoft Access 97
on the following platforms: Win95
SYMPTOMS
Moderate: Requires basic macro, coding, and interoperability skills.
If you select a Help topic by pressing F1, you may receive the following
error message:
The program has performed an illegal operation and will be shut down.
If you click the Details button, you receive the following additional
message:
Winhlp32 caused an Invalid Page fault in Module Kernel32.DLL at 0137:xxx
CAUSE
You may experience this problem if you have multiple keyboard layouts
installed on your computer.
RESOLUTION
To work around this problem, do one of the following:
- Open the Help topic by clicking Contents And Index on the Help menu, and
then selecting the topic from the Help Topics Index list.
-or-
- Disable the multiple keyboard layouts.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Access 97.
This problem no longer occurs in Microsoft Access 2000.
MORE INFORMATION
Steps to Reproduce Problem
WARNING: Following these steps will cause a general protection fault on
your computer. Make sure you save and close any open work on your computer
before following these steps.
- On the Start menu, point to Settings, and then click Control Panel.
- Double-click the Keyboard icon.
- In the Keyboard Properties box, click the Language tab.
- In the Add Language box, click Add. Add the language that has the focus
(Afrikaans) by clicking OK.
- Start Microsoft Access 97 and open the sample database Northwind.mdb.
- Open the Customers form in Design view.
- Double-click on the Company Name text box to bring up the Properties
dialog box.
- In the Properties dialog box, set the focus to the Input Mask property
row. Press F1.
Note that part of the first line of the Help topic is blank.
- Close the Help Topic window. Note that you receive an invalid page fault
with the following message:
WINHLP32 caused an IPF in KERNEL32.DLL or Winhlp32.exe.
NOTE: This happens with various languages selected in the Keyboard
settings.
REFERENCES
For more information about other issues involving WINHLP32, please see the
following articles in the Microsoft Knowledge Base:
Q172435 Err Msg: Winhlp32 Caused an Invalid Page Fault in Module...
Q148117 Winhlp32 Causes Invalid Page Fault Running Help
Q162398 OFF97: First Aid 97 Causes invalid Page fault
Additional query words:
Keywords : GnlGlobl
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug