WordArt: WordArt Doesn't Recognize Installed TrueType Fonts

ID: Q104153

The information in this article applies to:
  • Microsoft Publisher versions 2.0, 2.0a
  • Microsoft Creative Writer for Windows, version 1.0

SYMPTOMS

In the Microsoft Products listed above, you may receive an error message in WordArt indicating that you do not have TrueType fonts installed even if you do. When you try to launch WordArt, the following error message may appear:

WordArt needs TrueType fonts to produce WordArt effects. There are no TrueType fonts accessible on your computer. See your Windows manual for more information on TrueType fonts.
When you click OK, a message similar to the following appears:
Unable to launch or communicate with server application.

Publisher is unable to open the application needed to complete this task. Your system may be low on memory. Save your work, and close any other applications to free up memory, and then try again. If you've already done this, the application may not be accessible. Press F1 if you want more information.
To verify that TrueType fonts are installed and enabled, follow these steps:

  1. In the Windows Control Panel, choose Fonts.


  2. Scroll through the Installed Fonts list. TrueType fonts will have the word "TrueType" in parentheses following the name of the font.


  3. Select some TrueType fonts and make sure that samples of them appear in the Sample area at the bottom of the Fonts window.


  4. Choose the TrueType button.


  5. Make sure the Enable TrueType Fonts check box is selected and choose OK.


  6. In the Fonts dialog box, choose Close.


To double-check that TrueType fonts are available, try using them in another Windows application.


CAUSE

If TrueType fonts really are installed and enabled, but WordArt still is unable to recognize them, you may be experiencing one of the following problems:

  • You may not have a SETUP.INF file in your Windows SYSTEM subdirectory. If SETUP.INF is missing, correct this problem by copying the SETUP.INF file from the Windows Setup disks to your SYSTEM subdirectory.


    • -or-

  • This problem may also occur if the SETUP.INF file in the Window SYSTEM subdirectory is too big. If this is the case, the [Language] section cannot be read because it is at the end of the file and too close to the 64K memory limit.



RESOLUTION

To resolve this problem in Publisher, try any of the following solutions.

NOTE: A similar problem occurs in Microsoft Creative Writer for Windows. Use Solution 2 below to correct this problem in Creative Writer.

Solution 1

To avoid this problem, upgrade to version 2.0a.

To obtain new or updated Microsoft products, call Microsoft End User Sales at (800) 426-9400. International customers should see Microsoft's World Wide Offices Web site at:
http://www.microsoft.com/worldwide/default.htm

Solution 2

Copy the original SETUP.INF file from the original Windows disks to the WINDOWS\SYSTEM subdirectory, overwriting the existing setup.inf file.

Solution 3

Delete the WordArt 2.0 entry from REGEDIT, then re-register WordArt 2.0.


MORE INFORMATION


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was corrected in Microsoft Publisher version 2.0a.

Additional query words: mspub pub20 win31 wa can't run fail true type word art find TT font w_works wm_writer writer kids mskids pub_pp errmsg homekids creative

Keywords : kberrmsg kbole kbtool kbdta
Version : WINDOWS:1.0,2.0,2.0a
Platform : WINDOWS
Issue type : kbbug


Last Reviewed: November 24, 1999
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