CG ClipArt Gallery Fix Available for Cannot Create Index File

ID: Q116413

The information in this article applies to:

Microsoft ClipArt Gallery, versions 1.0, 1.1
Microsoft Office for Windows, versions 4.0, 4.2, 4.3
Microsoft PowerPoint for Windows, version 4.0
Microsoft Publisher for Windows, version 2.0
Microsoft Works for Windows, versions 3.0, 4.0

SUMMARY

When you run ClipArt Gallery, it may fail and then generate the following error message:

The ClipArt Gallery cannot create an index file. You may not have permission to create files on this disk or you may be having hardware problems.

This problem occurs if both of the following conditions exist:

Windows is installed to and run from a root directory.

Your WIN.COM file is located in a root directory on your hard disk drive, or WIN.COM is located in a virtual network connection that appears to be the root directory when you connect to it from your workstation.

To correct this problem, Microsoft has produced an Application Note titled "Correction to ClipArt Gallery When Running WIN.COM from Root Directory of Logical Drive" (GE1031), which contains an updated version of the ARTGALRY.EXE file.

The following file is available for download from the Microsoft Software Library:

GE1031.exe

For more information about downloading files from the Microsoft Software Library, please see the following article in the Microsoft Knowledge Base:

Q119591 How to Obtain Microsoft Support Files from Online Services

For complete information, see the "To Obtain This Application Note" section at the end of this article.

TEXT OF GE1031


======================================================================
  Microsoft(R) Product Support Services Application Note (Text File)
      GE1031: CORRECTION TO CLIPART GALLERY WHEN RUNNING WIN.COM
                 FROM ROOT DIRECTORY OF LOGICAL DRIVE
======================================================================
                                                   Revision Date: 8/94
                                                       1 Disk Included

The following information applies to Microsoft ClipArt Gallery, versions
1.0 and 1.1.

----------------------------------------------------------------------
| INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY    |
| ACCOMPANY THIS DOCUMENT (collectively referred to as an Application|
| Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER     |
| EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED     |
| WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR      |
| PURPOSE. The user assumes the entire risk as to the accuracy and   |
| the use of this Application Note. This Application Note may be     |
| copied and distributed subject to the following conditions:  1) All|
| text must be copied without modification and all pages must be     |
| included;  2) If software is included, all files on the disk(s)    |
| must be copied without modification (the MS-DOS(R)  utility        |
| diskcopy is appropriate for this purpose);  3) All components of   |
| this Application Note must be distributed together;  and  4) This  |
| Application Note may not be distributed for profit.                |
|                                                                    |
| Copyright (C) 1994 Microsoft Corporation.  All Rights Reserved.    |
| Microsoft and MS-DOS are registered trademarks and Windows is a    |
| trademark of Microsoft Corporation.                                |
|--------------------------------------------------------------------|

Introduction
------------

When you run ClipArt Gallery, it may fail and then generate the following
error message:

   The ClipArt Gallery cannot create an index file. You may not have
   permission to create files on this disk or you may be having
   hardware problems.

This problem occurs if both of the following conditions exist:

 - Windows is installed to and run from a root directory.

 - Your WIN.COM file is located in a root directory on your hard disk
   drive, or WIN.COM is located in a virtual network connection that
   appears to be the root directory when you connect to it from your
   workstation.

The files included with this Application Note, ARTGALRY.EXE, CTL3DV2.DLL,
and PICSTORE.DLL, correct this problem.

To replace your ARTGALRY.EXE file
---------------------------------

1. Insert the enclosed GE1031 disk in the appropriate floppy disk
   drive.

2. At the MS-DOS command prompt, type the following command and press
   ENTER

      copy <drive>:\artgalry.exe <destination>

   where <drive> is the floppy disk drive containing the GE1031 disk
   and <destination> is the drive and directory where your
   ARTGALRY.EXE file currently resides. For example, if ARTGALRY.EXE
   is located in the MSAPPS\ARTGALRY subdirectory on network drive X
   and the GE1031 disk is in drive A, type the following command and
   press ENTER:

      copy a:\artgalry.exe x:\msapps\artgalry

   NOTE: You must have the necessary network privileges to replace
   this file on the network.

To install (or replace) CTL3DV2.DLL and PICSTORE.DLL
----------------------------------------------------

1. Insert the enclosed GE1031 disk in the appropriate floppy disk
   drive.

2. At the MS-DOS command prompt, type the following command and press
   ENTER

      copy <drive>:\*.dll <destination>

   where <drive> is the floppy disk drive containing the GE1031 disk
   and <destination> is the drive and directory where your Windows
   system files are located. If you are running a stand-alone
   installation of Windows, <destination> will be the SYSTEM
   subdirectory of your Windows directory. If you are running a shared
   installation of Windows, <destination> will be the directory where
   the shared Windows files are located. For example, if your stand-
   alone Windows system files are located in the SYSTEM subdirectory
   of the WINDOWS directory on drive X and the GE1031 disk is in drive
   A, type the following command and press ENTER:

      copy a:\*.dll x:\windows\system

   NOTE: You must have the necessary network privileges to replace
   these files on the network.

Additional query words: clip art artgal.exe artgalry.exe winppt macppt

Keywords : kbappnote kbfile kbgraphic kbfasttip kbdta
Version : :1.0,1.1,2.0; WINDOWS:3.0,4.0,4.2,4.3
Platform : WINDOWS
Issue type : kbinfo