Error Trying to Acquire Scan Image with Imager

ID: Q143219

The information in this article applies to:

Microsoft Imager for Windows 95, version 2.0

SYMPTOMS

When you try to acquire an image with either Hewlett-Packard's DeskScan II version 2.3 or PictureScan, you receive the following error message:

An error has occurred, but cannot load error string.

CAUSE

Microsoft Imager's Twain implementation is not communicating correctly with DeskScan II or PictureScan to define the correct memory buffer size to acquire the image.

STATUS

Microsoft has confirmed this to be a problem in Imager version 2.0. Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUND

Word 7.0a upgrade contains a new Imager dll updated to work with new Hewlett-Packard scanning software. An updated Imager Dynamic Link Library DLL) file to work with the new HP scanning software will ship with Office Pro 95a.

MORE INFORMATION

The Hewlett-Packard products included here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

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Keywords :
Version : :2.0
Platform : WINDOWS
Issue type :