The information in this article applies to:
SYMPTOMSIf your computer is infected with the "Stoned" virus, one or more of the following situations may occur when you run the setup program for one of the applications listed above:
-or-
-or- The following viruses are known to corrupt not only the computer[ASCII 146]s files but also the application[ASCII 146]s setup disks and may cause the errors above. Boot-437 CAUSEThe problems described above occur if the "Stoned" virus (or one of the others mentioned above) is present on your computer or has infected your Microsoft Setup disks. WORKAROUNDTo work around these problems use one of the following methods: Method 1: Run a vaccination utility for the virus. (To obtain this utility, contact your local software vendor.) Use an anti-virus program with the latest virus signatures to detect and remove the virus. Some anti-virus programs include V-Shield and Viruscan by Norton Associates (formerly McAfee), Central Point Anti-Virus, Norton AntiVirus, and F-Prot by Command Software. After removing the virus from your computer, run setup from uninfected disks. When your computer is clean, reinstall the Microsoft application. Method 2: restart your computer using a write-protected emergency boot disk that was created on an uninfected computer. Use the FDISK and FDISK /MBR commands, reformat the hard drive, and reinstall the operating system and programs.To obtain replacement disks for Microsoft Office, call Microsoft Order Desk at (800) 360-7561. International customers should see Microsoft's World Wide Offices Web site at: http://www.microsoft.com/worldwide/default.htmCAUTION: Be sure to check your system for viruses before you reinstall this or any other software. STATUSMicrosoft has rigorous quality control measures to insure that viruses are not on disks that we ship. The Setup disks for the applications listed above are distributed virus-free in sealed clear plastic envelopes that display a message about the Microsoft software license agreement. If disks are purchased in any other type of package, they should not be used. MORE INFORMATION
A computer virus is an executable file designed to replicate itself and
avoid detection. A virus may try to avoid detection by disguising itself as
a legitimate program. Viruses are often rewritten and adjusted so that they
will not be detected. Anti-virus programs must be updated continuously to
look for new and modified viruses. Viruses are the number-one method of
computer vandalism. There are over 5000 known viruses, and new virus
strains continue to show up regularly. The rate of virus infection is also
increasing.
Microsoft OfficeA directory of the Setup disk reveals that there are only 16 files instead of the required 25 files.Microsoft MoneyA directory of the Setup disk reveals that there are only 16 files instead of the required 26 files.Microsoft WorksA directory of Disk 4 reveals only 32 files. The Works for Windows' Disk 4 should contain 59 files (3.5-inch disks) or 102 files (5.25-inch disks).Microsoft GolfA directory of Disk 1 will reveal only 32 files. The Golf Disk 1 should contain 55 files (3.5-inch high density disks), 37 files [3.5-inch low density (720K) disks], or 54 files (5.25-inch disks).Microsoft PowerPointA directory of the Setup disk reveals that there are only 16 files instead of the required 25 files.Microsoft FoxProA directory of disk 5 (a replacement disk) reveals that there are only 208 files instead of the required 223 files.Additional query words: 4.00a 5.00c 6.00, 6.00a, 6.00c asking asks #1 stops ErrMsg Setup install four unconf scanning bbs 900kb 2500kb 900 2500 w_works
Keywords : kbsetup |
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Last Reviewed: August 25, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |