Office: Setup Disk 1 Missing SETUP.EXE FileID: Q122521 1.00 1.10 7.00 7.00b WINDOWS kbsetup kberrmsg The information in this article applies to:
SYMPTOMSWhen you run the Microsoft Office Setup program, you may receive the following error message:
Additionally, the Setup Disk 1 contains an incorrect number of files, and
does not contain a SETUP.EXE file. There may also be a 0 byte file located
on the disk with a name similar to _4EIBM.3.3.
CAUSEThese problems occur if the "NOINT" virus is present on your computer or has infected your Microsoft Setup disks.
WORKAROUNDSTo work around these problems: 1. Run a vaccination utility for the "NOINT" virus. (To obtain this 2. You will need to reinstall Microsoft Office.
To obtain replacement disks for Microsoft Office, call the Microsoft Order Desk at (800) 360-7561. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, see the Microsoft World Wide Offices Web site at:
CAUTION: Be sure to check your computer for viruses before you reinstall
this or any other software.
STATUSMicrosoft has rigorous quality control measures to insure that viruses are not on disks that we ship. The Setup disks for Microsoft Office are distributed virus-free in sealed, clear, plastic envelopes that display a message about the Microsoft software license agreement. If disks are purchased in any other type of package, they should not be used.
MORE INFORMATIONThe following table shows the correct number of files for Disk 1 of each version of Microsoft Office for the 3.5-inch disk sets.
The NOINT virus is a boot-sector virus that can result in damaged
file linkage, changes to system run-time operation, and changes to
the boot sector.
For additional information, please see the following article(s) in the Microsoft Knowledge Base:
KBCategory: kbsetup kberrmsg
KBSubcategory:
Additional reference words: 1.00 1.10 4.00 4.20 6.20 6.00 7.00 7.00b no int MS-Office S<MSDOS5.0 Publisher
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Last Reviewed: May 20, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |