The information in this article applies to:
SUMMARY
This article is a checklist for troubleshooting distribution media format
(DMF) setup issues. Some of the issues mentioned here are covered elsewhere
in greater depth. Each section lists where you can find more information
about a particular subject. The following topics are covered:
DAMAGED DISKS
To obtain replacement Office disks, call the Microsoft Order Desk at (800) 360-7561 and request a replacement for the damaged Microsoft Office disk. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, see the Microsoft World Wide Offices Web site at: http://www.microsoft.com/worldwide/default.htm MAINTENANCE MODE SETUPWhen you run Setup using the icon in Program Manager (Maintenance Mode Setup), you may receive errors such as "Could not read file" when you insert disks. This happens when Word was installed on the hard disk drive with standard disks and you use DMF disks when prompted by Maintenance Mode Setup. The Setup program on the hard drive cannot read the distribution media format (DMF) disks. For additional information, please see the following article in the Microsoft Knowledge Base:Q121802 "Could Not Read From File..." Running Maintenance Mode Setup NT VERSION 3.1 COMPATIBILITYMicrosoft Windows NT version 3.1 is not able to read DMF disks. A service pack is available to correct this problem.WorkaroundsTo correct this problem, do any of the following:Method 1: Update your operating system by updating Floppy.sys or installing Microsoft Windows NT Service Pack 3. Method 2: Contact Microsoft Product Support Services to obtain the latest system files. Method 3: Contact Microsoft Sales Information Center at (800) 426-9400 for standard (non-DMF) disks. DISK 2 READ ERROR - SETUP REQUESTS DISK 2 AGAINSymptoms of this problem include:
CauseThis can happen in any of the following scenarios:
WorkaroundsTo work around this problem, use the method below for case that applies to you:Case 1 (Disk drive reads incorrectly)Method 1:Add the MS-DOS DRIVPARM command to your Config.sys file. Place the DRIVPARM command in the Config.sys with appropriate syntax for your floppy disk drive.
For additional information, please see the following article in the
Microsoft Knowledge Base:
Q79207 WinWord Setup Fails on Disk 2; Cannot Do DIR on 2nd DiskMethod 2: Remove Disk 2 from your floppy disk drive and press ENTER. Then reinsert Disk 2, and press ENTER again. Method 3: If Setup continues to request Disk 2, even though Disk 2 is in the floppy disk drive, do the following:
Q119837 Setup Program Keeps Requesting Disk 2 Case 2 (Disk Caching software)Disable the disk caching software. Commonly-used disk caching software includes the following products:
Case 3 (Virus)While this is an unlikely possibility, Microsoft has received reports that certain viruses will cause the Setup program not to recognize disk 2.Scan the hard drive, using MS-DOS software or a third-party virus detector. If a virus is found, remove the virus before reinstalling the software. Microsoft has rigorous quality control measures to insure that viruses are not on disks that we ship. The Setup disks for the programs listed above are distributed virus-free. For additional information, please see the following articles in the Microsoft Knowledge Base: Q105212 Office: Setup Problems May Indicate that System Has Virus Q80520 How Microsoft Ensures Virus-Free Software UNABLE TO DECOMPRESS/READ FROM .CAB FILEYou may receive an error that setup is unable to decompress or read from a cabinet file (such as Word2.cab or Msoff2.cab) when running setup in maintenance mode from your hard drive. If you receive this error running setup in maintenance mode, exit setup and run setup from the installation disk #1 instead.Another possible cause of this error during an installation could be the use of third-party disk caching software. To work around this problem, disable the disk caching software and proceed with setup. Commonly-used disk caching software includes the following products:
FLOPTICAL DRIVES CAN'T READ DMF DISKSFloptical (and other SCSI floppy drives) cannot read DMF disks because the drive hardware has fixed assumptions about standard floppy formats.WorkaroundContact Microsoft Sales Information Center at (800) 426-9400 to obtain standard (non-DMF) disks.OLDER GATEWAY HANDBOOKS CAN'T READ DMF DISKSWorkaroundOlder Gateway Handbook machines have Flash BIOS which needs to be updated.Method 1: Contact Gateway for a BIOS update. Method 2: Contact Microsoft Sales Information Center at (800) 426-9400 and order standard (non-DMF) disks. ERROR USING DMF DISKS ON POWER MAC RUNNING SOFTWINDOWSWhen you run the Setup program for one of the applications listed above on an Apple Power Macintosh computer running SoftWindows, your computer may not read the Setup disks. The Setup program may fail to recognize disk 2 and will continue to prompt you for disk 2 after you've inserted it in the disk drive.For additional information, please see the following article in the Microsoft Knowledge Base: Q122279 Error Installing Application on Power Mac Running SoftWindows Error Using DMF Disks Under OS/2Setup of any of the products listed above was not tested on OS/2 or OS/2 Warp Version 3. For additional information, please see the following article in the Microsoft Knowledge Base:Q122280 Error Running Setup from DMF Disks Under OS/2 CAN'T BACKUP DMF DISKS TO FLOPPIESDMF is a new disk format which allows more information to fit on each disk. Because of this format, disks cannot be backed up. In the past, making backup disks was a necessary part of installation. Now, better hardware and software means backup disks are seldom, if ever, needed.If you do want backup disks, you may order them by calling Microsoft Sales Information Center at (800) 426-9400. There is a small handling charge of $5.00, which is less than the price of new, blank disks. VIRUS SYMPTOMSAny of the symptoms listed above may also be symptoms of a virus. If you suspect that a virus is present on your computer, scan the hard drive and disks with a virus detector. If a virus is found, remove the virus before running Setup again.Microsoft has rigorous quality control measures to insure that viruses are not on disks that we ship. The Setup disks for the applications listed above are distributed virus-free in sealed clear plastic envelopes that display a message about the Microsoft software license agreement. If disks are purchased in any other type of package, they should not be used. The following viruses are known to cause problems when Setup is run from DMF disks:
For additional information, please see the following article in the
Microsoft Knowledge Base:
Q105212 Office: Setup Problems May Indicate that System Has Virus Additional query words: 1.10 2.00 3.00 4.20c 4.30c 7.00a 7.00b tshoot DMF bob bad PowerPC "Power PC" w_bob emsdmf3.2 emsdmf trouble shoot tshoot
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Last Reviewed: September 17, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |