"File Cannot be Decompressed" with Helix Multimedia Cloaking
ID: Q128333
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The information in this article applies to:
-
Microsoft Office for Windows, versions 4.2c, 4.3c
-
Microsoft Excel for Windows, version 5.0c
-
Microsoft Word for Windows, version 6.0c
-
Microsoft PowerPoint for Windows, version 4.0c
SYMPTOMS
When you run the Setup program for one of the applications listed above,
you may receive the following error message when you insert Disk 2
The compressed file a:\<FILE2.CAB> cannot be decompressed and may be
corrupted.
where <FILE2.CAB> is the cabinet file contained on Setup Disk 2.
CAUSE
This problem occurs when you are using DMF Setup disks if Helix Multimedia
Cloaking is running during the installation process.
WORKAROUND
To work around this problem, temporarily disable the Multimedia Cloaking
option (this option is installed by Netroom) in the AUTOEXEC.BAT file by
doing the following:
- Make a backup copy of your AUTOEXEC.BAT file.
- In the MS-DOS Editor or another text editor, open the AUTOEXEC.BAT
file.
- In the AUTOEXEC.BAT file, locate the line that appears similar to the
following:
C:\NETROOM\XLOAD.EXE -SD001 -M31488 C: \MMCLK\CACHECLK.EXE /K=3072
/WK=3072 /H=2048 /WB=1
-or-
C:\NETROOM\XLOAD.EXE -SD001 -M47760 C: \MMCLK\MSCDEX.EXE
/D:MSCD001 /L:D /M:15
- Type "rem"
(without the quotation marks) preceding the line and then
restart you computer. The lines should appear similar to the
following:
REM C:\NETROOM\XLOAD.EXE -SD001 -M31488 C: \MMCLK\CACHECLK.EXE
/K=3072 /WK=3072 /H=2048 /WB=1
-or-
REM C:\NETROOM\XLOAD.EXE -SD001 -M47760 C: \MMCLK\MSCDEX.EXE
/D:MSCD001 /L:D /M:15
You should now be able to install the application correctly. After you have
installed the application, you can remove the REM statements from the
AUTOEXEC.BAT file to re-enable Multimedia Cloaking. Multimedia Cloaking
affects these applications during Setup only (it does not affect their
performance).
For more information about conflicts between Helix Multimedia Cloaking and
Setup, see the following articles in the Microsoft Knowledge Base:
Q124970 Troubleshooting DMF Issues
Q122654 Setup Repeatedly Prompts for Disk 2 with Netroom Installed
The Helix Netroom product included here is manufactured by a vendor
independent of Microsoft; we make no warranty, implied or otherwise,
regarding this product's performance or reliability.
Additional query words:
1.10 4.00c 4.20c 4.30c 5.00c 6.00c DMF
Keywords : offwin
Version : 1.10
Platform : WINDOWS
Issue type :