OFF97: Error Installing Office 97 SBE on Non-DSP Windows 95/98
ID: Q171707
|
The information in this article applies to:
-
Microsoft Office 97 Small Business Edition for Windows
-
Microsoft Excel 97 for Windows
-
Microsoft Word 97 for Windows
SYMPTOMS
When you run the Setup program for either of the following programs
that is included with Microsoft Office 97 Small Business Edition, version
1.0
Microsoft Excel 97
Microsoft Word 97
you may receive the following error message:
Small Business Edition Setup
This version of Office 97 Small Business Edition will load only on
versions of the operating system which have been preinstalled by the
PC manufacturer. Contact your PC manufacturer if this product will not
load on your PC.
When you click OK, you receive one of the following error messages:
Microsoft Excel 97 Setup was not completed successfully.
-or-
Microsoft Word 97 Setup was not completed successfully.
CAUSE
This problem occurs if the following conditions are true:
- You are installing the version of Microsoft Excel 97 or Microsoft Word
97 that is included with the Delivery Service Partner version of
Microsoft Office 97 Small Business Edition for Windows.
-and-
- The Delivery Service Partner version of Microsoft Windows 95 or
Microsoft Windows 98 has not been preinstalled on your computer by
your System Builder.
NOTE: This problem does not occur when you run the Setup programs for the
other programs included with Microsoft Office 97 Small Business Edition.
This problem also does not occur when installing any of the programs
included in Microsoft Office 97 Small Business Edition for Windows,
version 2.0.
For more information about the Delivery Service Partner program, see the
"More Information" section in this article.
WORKAROUND
To work around this problem, follow these steps:
- On the Start menu, click Run. In the Open box, type "notepad" (without
the quotation marks) and click OK.
- In Notepad, click Save As on the File menu.
- In the Save As dialog box, go to the Options folder in the Windows
folder (C:\Windows\Options, for example). Then, change the File
Name to "opkwiz.tag" (WITH quotation marks). Click Save.
- On the File menu, click Exit.
You should now be able to run the Setup programs for both Microsoft
Excel 97 and Microsoft Word 97 without receiving the error message shown
above.
STATUS
This behavior is by design of the Setup programs included with the Delivery
Service Partner version of Microsoft Office 97 Small Business Edition for
Windows.
MORE INFORMATION
When you purchase a computer that comes with a preinstalled version of
Microsoft Windows 95 or Microsoft Windows 98 (hereinafter referred to
simply as "Windows"), one of three different versions of Windows may be
installed: retail, OEM, or Delivery Service Partner.
- The retail version of Windows is the same package that you can
purchase from any software retailer. This version of Windows is
designed to be used on any compatible computer.
- The OEM (Original Equipment Manufacturer) version of Windows is
distributed only with new computers. You cannot purchase an OEM version
of Windows except with a new computer. Most large computer vendors
distribute OEM versions of Windows with their computers.
- The Delivery Service Partner version of Windows is similar to the OEM
version of Windows in that it is distributed only with new computers
and you cannot purchase a Delivery Service Partner version of Windows
except with a new computer. Many smaller computer vendors include a
Delivery Service Partner version of Windows on new computers.
There is also a Delivery Service Partner version of Microsoft Office 97
Small Business Edition. This version of Microsoft Office 97 Small Business
Edition is distributed only with computers on which the Delivery Service
Partner version of Windows is preinstalled.
If your Microsoft Office 97 Small Business Edition box or jewel case is
marked with the following phrase
For distribution on a new PC or hardware only
then you have the Delivery Service Partner version.
When you run the Setup program for the versions of Microsoft Excel 97 and
Microsoft Word 97 that are included with the Delivery Service Partner
version of Microsoft Office 97 Small Business Edition, the Setup program
determines whether the Delivery Service Partner version of Windows is
preinstalled on the computer by the vendor. If not, the Setup program does
not allow you to continue.
If you reformat your hard disk and install a new operating system, or if
you reformat your hard disk and reinstall the version of Windows that was
included with the computer, the operating system is no longer preinstalled
by the vendor. As a result, the Setup program determines that the Delivery
Service Partner version of Windows is not preinstalled on the computer,
and you cannot continue.
You can use the workaround shown above to prevent this problem from
occurring.
Additional query words:
OFF97 XL97 WD97 sbe dsp fail stop upgrade osr2
Keywords : kberrmsg kbsetup kbusage offwin offwinsetup
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb