FIX: IPF in MSO97RT.DLL When Starting Visual Basic

ID: Q171813

The information in this article applies to:

Microsoft Visual Basic Learning, Professional, and Enterprise Editions for Windows

SYMPTOMS

An attempt to start Visual Basic may fail with the following error:

VB5 caused an invalid page fault in module MSO97RT.DLL at 0137:306d820a

CAUSE

This problem is caused by corrupt information in the Windows registry at the following key:

HKEY_CURRENT_USER\Software\Microsoft\Visual Basic\5.0\UI

This setting includes information regarding Visual Basic command bars (menus). If this information is invalid, Visual Basic will crash at startup while attempting to load command bar information.

RESOLUTION

One solution is to reset (clear out) this setting using the Registry Editor (regedit.exe for Windows 95 or Windows 98, regedt32.exe for Windows NT). However, the recommended solution is to install the Visual Studio 97 Service Pack 2.

STATUS

Microsoft has confirmed this to be a bug in the Microsoft products listed at the beginning of this article. This bug has been fixed in Visual Studio 97 Service Pack 2.

For more information on the Visual Studio 97 Service Pack 2, please see the following article in the Microsoft Knowledge Base:

Q170365 : INFO: Visual Studio 97 Service Packs - What, Where, and Why

For a list of the Visual Basic 5.0 bugs that were fixed in the Visual Studio 97 Service Pack 2, please see the following article in the Microsoft Knowledge Base:

Q171554 : INFO: Visual Basic 5.0 Fixes in Visual Studio 97 Service Pack 2

Additional query words: office crash gpf starting launch kbVS97FixtSP3 kbVS97FixSP2
kbVB5FixSP2 kbVBp500BUG kbVBp kbDSupport kbdss kbNoKeyWord

Keywords : kbGrpVB
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbbug