XADM: Exchange Stops Responding; Event 7200 1711 1025

ID: Q153480

The information in this article applies to:

Microsoft Exchange Server, versions 4.0, 5.0

SYMPTOMS

Microsoft Exchange Client or Microsoft Exchange Server stops responding and/or events similar to the following are reported in the Application Log of Event Viewer:

7200
MSExchangeIS Private
Error
Background thread FDoMaintenance halted due to error code 4015.

7200
MSExchangeIS Private
Error
Background thread FDoQuotaCheck halted due to error code 4015.

1171
MSExchangeDS
Error
Exception c0000005 has occured with parameters 404762 and 0 (Internal ID
1101093). Please contact Microsoft Product Support Services for
assistance.

1025
MSExchangeIS Private
Warning
An error occurred. Function name or description of problem:
EcGenerateReadReport: Error: 1244

CAUSE

These problems occur when the maximum size paged of non-paged pool that can be allocated by one process has been limited on the Microsoft Exchange Server computer.

The non-paged pool is an area of system memory reserved for objects that must remain in physical memory as long as they are active. The paged pool is an area of system memory reserved for objects that can be paged to disk when they are not being used.

The maximum amount of space that can be allocated by one process in the paged and non-paged pools is controlled with the following registry keys:


   PagedPoolQuota
   NonPagedPoolQuota

These registry keys are located in the following registry path:


   HKEY_LocalMachine\SYSTEM\CurrentControlSet\Control\Session
   Manager\Memory Management

The default value of these registry keys is 0. If a nonzero value between 1 and 128 has been specified, no single process can allocate more space in the pool than the specified amount.

When value of these registry keys is set to 0, there are no pool quotas.

RESOLUTION

Make sure these registry keys are set to the default value of 0.

Additional query words:

Keywords : kbusage XADM
Version : 4.0 5.0
Platform : WINDOWS
Issue type :