Application Stops Responding after Logging Off

• Microsoft Office for Windows 95, versions 7.0, 7.0a, 7.0b
• Microsoft Exchange Windows NT client, version 4.0
• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you log off or attempt to shut down and restart a computer running Windows NT 4.0 with multiple Microsoft Exchange messages open, you may receive one of the following errors:

Application Error in Winword.exe. "This Windows application cannot respond to the End Task request. It may be busy, waiting for a response from you, or it may have stopped executing..."

Winword.exe - Application Error. "The instruction at "0x30037757" referenced memory at "0x00000000". The memory could not be read."

RESOLUTION

To work around this problem, perform one of the following:

• Before shutting down the computer running Windows NT, close all open Exchange message windows to close the hidden Microsoft Word session.

• Use the following steps to disable WordMail:
  
  
  1. In Exchange, from the Compose menu, click WordMail Options.
  
  
  
  2. Click to clear the 'Enable Word as Email Editor' option.
  
  
  
  3. Click Close.
  
  
  

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0.

Additional query words: Shut Down Reboot Rebooting word95 word7 App Err dr watson e-mail crash logs off logged

Keywords :
Version : WINDOWS:4.0,7.0,7.0a,7.0b; winnt:4.0
Platform : WINDOWS winnt
Issue type : kbbug