Multiple Print Jobs When Printing Single Document

• Microsoft Windows NT Server Enterprise Edition version 4.0
• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Workstation version 4.0
• Microsoft Windows 95

SYMPTOMS

When you print a document from a Windows 95 workstation to a printer shared on a Windows NT-based computer, multiple print jobs may appear in the printer's queue for the document. When this occurs, one print job displays a valid file size and all others display a size of zero bytes. If separator pages are specified for the printer, each print job has a separator page. Each separator page has a job number and description of "Remote Downlevel Document."

CAUSE

This behavior can occur if anti-virus software is running on your Windows 95 workstation.

RESOLUTION

To resolve this problem, one of the following methods:

• Configure the anti-virus software not to scan your document files by specifying not to scan file types with extensions such as .doc and .txt.



• Disable or remove the anti-virus software on the Windows 95 workstation.



• Contact the anti-virus software manufacturer for updates to the program.

MORE INFORMATION

For information about how to configure your anti-virus software, consult the program's documentation or manufacturer.

Additional query words: duplicate win95 Event 10 ID remote downlevel document banner five

Keywords : kbprint ntprint NTSrvWkst
Version : WINDOWS:95; winnt:4.0
Platform : WINDOWS winnt
Issue type : kbprb