The information in this article applies to:
SYMPTOMSAfter you install Microsoft Office 97 on your computer, you may receive the following error message when you open an image file in Microsoft Paint: If you click Details, you receive an error message similar to the Following message:
CAUSE
This problem occurs because of a conflict between Microsoft Paint and the
graphics import filters included with Microsoft Office 97. DRWThe problem may also occur when you open any other type of file that requires a graphics import filter. The problem does not occur when you open PCX (PC Paintbrush) or BMP (Windows bitmap) image files. RESOLUTIONWindows 95
Windows NT 4.0
Obtaining the Updated FilesThe following file is available for download from the Microsoft Download Center. Click the file name below to download the file:Paint95.exeFor more information about how to download files from the Microsoft Download Center, please visit the Download Center at the following Web address http://www.microsoft.com/downloads/search.aspand then click How to use the Microsoft Download Center. The following files are available for download from the Microsoft Software Library: Paintnt.exeFor more information about downloading files from the Microsoft Software Library, please see the following article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services STATUSMicrosoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. MORE INFORMATION
The graphics import filters included with Microsoft Office 97 are not
compatible with the versions of Microsoft Paint included with Microsoft
Windows 95 and Microsoft Windows NT version 4.0. Additional query words: 97 OFF97 crash pbrush pbrush.exe paintbrush prodnt
Keywords : kberrmsg kbfile kbinterop kbtool win95 winnt |
Last Reviewed: October 20, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |