Errors Connecting Through RAS When Password Expires

ID: Q172613

The information in this article applies to:

Microsoft Windows NT Server versions 3.51, 4.0
Microsoft Windows for Workgroups
Microsoft Windows 95
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

When you attempt to connect to a Windows NT Remote Access Service (RAS) server, you may experience one of the following problems:

Windows 95 Dial-Up Networking (DUN) Client

You may be prompted to change your password and/or you may receive the following error:


   The computer you have dialed in to has denied access because the
   username and/or password is invalid on the domain.

This is not to be confused with the error: Password has expired. Contact your network administrator.

For additional information, please see the following article in the Microsoft Knowledge Base:


   ARTICLE-ID: <LINK TYPE="ARTICLE" VALUE="Q139617">Q139617</LINK>


   TITLE     : Windows 95 Disconnects Attempting to Connect to Windows NT

RAS

Windows for Workgroups 3.11 RAS Client

You may receive the following error:


   Error 649: The Account does not have Remote Access permission.

The above problems only occur if all of the following conditions are met:

Your Windows NT domain account is configured to expire passwords or you enable the Change Password at Next Logon option in User Manager for Domains.

The RAS Server is running Windows NT configured as a member server and is participating in a domain.

Your user account is not in the RAS server's local user account security (SAM) database, but only in the domain database.

RESOLUTION

To resolve this issue, you will need to use one of the following methods, depending on the version of Windows NT Server that is operating as your RAS server:

Windows NT Server 3.51

If you want to expire passwords or use the Change Password at Next Logon option, you will need to move your RAS server to a Windows NT computer that is configured as a domain controller. -or-

Do not use password expirations.

Windows NT Server 4.0

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words:

Keywords : kberrmsg kbnetwork NT4SP4Fix dun ntras win95 kbbug4.00 wfwg ntnetserv kbfix4.00.sp4 kbbug3.51 NTSrvWks
Version : WINDOWS:95; winnt:3.51,4.0
Platform : WINDOWS winnt
Issue type : kbbug