Small Business Server Fax Ignores Retry Delay

• Microsoft BackOffice Small Business Server versions 4.0, 4.0a
• Microsoft Windows 95

SYMPTOMS

If you set up the fax on the server to be available only at certain hours, the fax server ignores the retry delay value and retries immediately if the target fax is busy.

RESOLUTION

Set the fax printer to be always available.

For Windows NT clients, a workaround is to configure the Discount rate period in Control Panel, Fax Server Tool. Select the Send tab instead, and then at the client choose to send the fax at discount rates (in Control Panel, Fax client). Then the retry characteristics will be used. This selection is not supported on Windows 95 or Windows 98 clients, however.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Small Business Server version 4.0 and 4.0a. We are researching this problem and will post additional information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

This problem only occurs if you set up the fax on the server to be available only at certain hours. When sending a fax from a Windows 95 client and the number called is busy, the server keeps retrying with no delay although you have configured the fax service to wait a certain time between the retries.

Additional query words: smallbiz

Keywords :
Version : WINDOWS:95; winnt:4.0,4.0a
Platform : WINDOWS winnt
Issue type : kbbug