Setting up Windows 98 Client on Small Business Server May Result in IPDETECT General Protection Fault

ID: Q189849

The information in this article applies to:

Microsoft BackOffice Small Business Server versions 4.0, 4.0a
Microsoft Windows 98

SYMPTOMS

When you set up the client disk on a computer running Windows 98, you may receive a general protection fault (GP fault) error message in Setup.exe from source IPDETECT while installing the networking options.

CAUSE

This problem occurs if the following options are not installed:

TCP/IP

File and Print Sharing for Microsoft Networks

Client Services for Microsoft Networks

WORKAROUND

To work around this problem, perform one of the following:

Make sure you have the TCP/IP protocol installed with no other protocols installed.

Make sure the File and Print Sharing for Microsoft Networks service is installed.

Remove the Microsoft Family logon service.

Add Client Services for Microsoft Networks

After you set up all of these options, restart the computer running Windows 98 and rerun the client setup disk.

If your setup attempt does not work and you have checked the above information (and the client applications still do not install correctly), perform the following on the server:

In Manager Server Console, click More Task, and then click Manage Computers.

Select the Windows 98 computer you are installing.

Click Add software.

Select the user that will be using this computer.

Select all the applications you would like to install.

Log off the client computer and log back on as the user. The client application should install correctly now.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date       Time       Size      File name      Platform
   --------------------------------------------------------
   08/19/99   1:34 PM    105,824   Ipdetect.exe   x86

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Microsoft BackOffice Small Business Server 4.0 and 4.0a and Microsoft Windows 98.

Additional query words: smallbiz

Keywords : win98 kbbug4.00
Version : WinNT:4.0,4.0a;Windows:98
Platform : WINDOWS winnt
Issue type : kbbug