Windows Hangs at Logo Screen After Attaching External Device

ID: Q193242

This article discusses a Beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.

No formal product support is available from Microsoft for this Beta product. For information about obtaining support for a Beta release, please see the documentation included with the Beta product files, or check the Web location from which you downloaded the release.

The information in this article applies to:

Microsoft Windows 98
Microsoft Windows 95
Microsoft Windows NT Server versions 3.51, 4.0
Microsoft Windows NT Workstation versions 3.51, 4.0
Microsoft Windows 2000 Server
Microsoft Windows 2000 Professional

SYMPTOMS

When you attempt to start your Windows-based computer after connecting an external Small Computer System Interface (SCSI) device, your computer may stop responding (hang) at the Windows logo screen.

CAUSE

This behavior can occur if your computer contains a SCSI adapter with two internal ports as well as an external port, and there are devices connected to both of the internal ports. Connecting a device to the external port is not supported in this configuration.

RESOLUTION

To work around this issue, disconnect the external SCSI device and then restart your computer.

For information about how to reconfigure your SCSI devices, please refer to the documentation included with your computer or the SCSI adapter, or contact the computer's or adapter's manufacturer.

Additional query words: channel multi-channel

Keywords : kbhw win95 win98
Version : WINDOWS:2000,95; winnt:3.51,4.0
Platform : WINDOWS winnt
Issue type : kbprb