Office 2000 Installation May Require Windows 2000 CD-ROM

ID: Q240835

This article discusses a Beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.

No formal product support is available from Microsoft for this Beta product. For information about obtaining support for a Beta release, please see the documentation included with the Beta product files, or check the Web location from which you downloaded the release.

The information in this article applies to:

Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server
Microsoft Windows 2000 Server
Microsoft Windows 2000 Professional

SYMPTOMS

When you assign Microsoft Office 2000 to a user or computer or when you publish Office 2000 using the Microsoft Software Installation (MSI) service, you may receive a message prompting you to insert the Windows 2000 CD-ROM.

If you perform a silent installation of Office 2000, the installation may be unsuccessful and an error message may be displayed in the event log.

CAUSE

This behavior occurs because Office 2000 attempts to install system files that are protected by a Windows 2000 feature called Windows File Protection. Windows 2000 only uses the approved version of these files that are included with the Windows 2000 distribution media.

WORKAROUND

To work around this problem, configure Windows 2000 to cache system files locally at Setup.

For additional information about the Windows File Protection feature, please click the article numbers below to view the articles in the Microsoft Knowledge Base:

Q222193 Description of the Windows 2000 Windows File Protection Feature

Q222473 Registry Settings for Windows File Protection

Additional query words:

Keywords : kbsetup
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb