Banner Always Printed When Using GSNW Print Gateway

ID: Q130226

The information in this article applies to:

Microsoft Windows NT Server versions 3.5, 3.51
Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server

SYMPTOMS

If you print from a computer running Windows NT 3.5x to a NetWare Print Gateway defined on a computer running Windows NT 3.5x Server and Microsoft Gateway Service for NetWare (GSNW), you always receive a NetWare banner page before the print job.

The banner page is printed even if you clear the Print Banner check box in the GSNW options on the computer running Windows NT 3.5x Server. Disabling the banner option in the print queue configuration using the NetWare PrintCon utility does not prevent the banner from being printed.

If you print directly from the computer running Windows NT Server and GSNW, a banner is not printed. If you print to the same computer running Windows NT 3.5x Server and GSNW from a computer running Windows for Workgroups 3.11 a banner is not printed.

NOTE: This issue is most problematic when the printer on the NetWare print server is a postscript printer because NetWare is unable to generate postscript code for the banner.

RESOLUTION

To work around this problem, install Client Services for NetWare (CSNW) on the Windows NT Workstation so that you do not have to print through the print gateway on the Windows NT server running GSNW. Using CSNW will allow you to directly connect to the NetWare print queue. You can disable banners by running Control Panel and choosing CSNW.

To correct this problem, install the fix for Windows NT 3.5 mentioned below, or upgrade to Windows NT 3.51 (if you have not already done so) and install the latest U.S. Service Pack for Windows NT version 3.51.

STATUS

Microsoft has confirmed this to be a problem in Windows NT versions 3.5 and 3.51.

This problem has been corrected in the latest U.S. Service Pack for Windows NT version 3.51. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

A supported fix is now available, but is not fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the service pack release containing this fix. Contact Microsoft Product Support Services for more information. Contact Microsoft Product Support Services for more information on the availability of this fix.

MORE INFORMATION

For additional information on Windows 2000 Server and this problem, click the article number below to view the article in the Microsoft Knowledge Base:

Q222190 Banner Page Printed Even Though It Is Disabled

Additional query words: prodnt ipx nwlink novell print con

Keywords : kbnetwork kbprint ntnetserv ntprint kbbug3.50 kbbug3.51 kbfix3.51.sp2 NTSrv
Version : WINDOWS:2000; winnt:3.5,3.51
Platform : WINDOWS winnt
Issue type : kbbug