Printing to HP Laserjet Printer Results in Event 2004

• Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0
• Microsoft Windows NT Server versions 3.5, 3.51, 4.0
• Microsoft Windows 2000 Professional
• Microsoft Windows 2000 Server
• Microsoft Windows 2000 Advanced Server

SYMPTOMS

If you attempt to print to an LPD Print Server or a Hewlett-Packard (HP) LaserJet printer with a JetDirect network card the following event may appear in Event Viewer under the Application Log:

Event ID: 2004
Description: Printer on host x.x.x.x is rejecting our request.
Will retry until it accepts the request or the job is cancelled by the user.

CAUSE

This problem occurs if one of the following conditions are met:

• Intermittent network problems such as congested routers, broken network segments or multiple hosts printing to the same printer.
  
  -or-



• Problem with the HP JetDirect card. Some JetDirect cards may not be compatible with LPD printing (RFC 1179). The card may need to be updated to a newer version (Firmware Revision 3.03 or above).
  
  NOTE: If Firmware Revision is 3.15-4.08, please see the following Microsoft Knowledge Base Article:
  
  

  ARTICLE ID: Q145716
  TITLE : LPR Printing to JetDirect with Firmware 03.15 (or later) Fails

  
  -or-



• Improper configuration of the JetDirect card. For example, if the SYSLOG SERVER parameter is configured for an IP address of a non-existing server or a server that does not support the SYSLOG command, the first print job prints; however, subsequent print jobs results in an error. This is due to the JetDirect card attempting to send logging information to print server and suspends further printing until it accomplishes the task. If you power cycle the print device during this state, print jobs may print. However, the problem re-occurs immediately after the next print job completes. Windows NT does not support the SYSLOG SERVER command.

WORKAROUND

To troubleshoot this problem, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: Q102067
TITLE : SESSTIMEOUT Information

ARTICLE-ID: Q141708
TITLE : Printing to LPD Printer Is Slow or Fails with Windows NT

Additional query words: prodnt

Keywords : kbprint ntprint NTSrvWkst
Version : WINDOWS:2000; winnt:3.5,3.51,4.0
Platform : WINDOWS winnt
Issue type :