Document Not Printed and No Error Message Received

ID: Q154777

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Workstation version 4.0
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server

SYMPTOMS

When you print a document, it may appear in the print queue but never be printed out. When this occurs, you receive no error message and there is no error in the event log.

CAUSE

The logical drive that Windows NT is using for spooling print jobs has run out of disk space.

RESOLUTION

To work around this problem, change the spool directory to a drive that has more free space.

For additional information, please see the following article in the Microsoft Knowledge Base:

Q123747Moving the Windows NT Default Paging and Spool File

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows NT version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words:

Keywords : kbprint ntprint NTSrvWkst prodnt
Version : WINDOWS:2000; winnt:4.0
Platform : WINDOWS winnt
Issue type :