"Stop: 0x0000001E" Error Message During Setup

ID: Q161703

The information in this article applies to:

Microsoft Windows NT Server versions 3.1, 3.5, 3.51, 4.0
Microsoft Windows NT Workstation versions 3.1, 3.5, 3.51, 4.0
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server

SUMMARY

Windows NT generates a bug check code on a blue screen when a problem is encountered. These codes can assist you in troubleshooting the problem. For additional information about bug check codes, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q103059
TITLE : Descriptions of Bug Codes for Windows NT

This article describes only the following bug check code:


   STOP 0x0000001E KMODE_EXCEPTION_NOT_HANDLED

MORE INFORMATION

The STOP 0x1E code is a common bug check code. The exception address usually pinpoints the driver or function that caused the problem. You should note this address as well as the link date of the driver or image that contains this address to assist Microsoft Support Engineers if it becomes necessary to contact Microsoft.

Example


STOP: 0x0000001E (0x80000003, 0xBFC0304, 0x0000000, 0x0000001)
[bug check code] ([1st],      [2nd],     [3rd],     [4th])

Parameter definitions:

1st = The exception code that was not handled
2nd = The address at which the exception occurred
3rd = Parameter 0 of the exception
4th = Parameter 1 of the exception

On non-Intel-based computers, if the address of the exception is 0xBFC0304, the bug code is the result of a cache-parity error on the CPU. If the problem occurs frequently, contact the hardware's manufacturer.

Possible Cause and Workaround

The STOP 1E message may occur after the first reboot during Windows NT or Windows 2000 Setup, or after Setup is finished. Three possible causes of the problem are:

Lack of disk space for installation.

Third-party video drivers (and the Microsoft Windows NT or Windows 2000 Win32k.sys driver).

System BIOS incompatibilities.

To resolve this issue, use the appropriate method below:

Reinstall on another hard disk when disk space is low.

Remove the third-party video driver.

Upgrade the system BIOS.

This problem should not occur very often. If it occurs repeatedly, make sure a debugger is connected and the computer is booted with the /debug switch. Refer to the following Microsoft Knowledge Base article for more information:

ARTICLE-ID: Q148954
TITLE : How To Set Up A Remote Debug Session Using A Modem

Additional query words:

Keywords : kbhw kbsetup
Version : WINDOWS:2000; winnt:3.1,3.5,3.51,4.0
Platform : WINDOWS winnt
Issue type :