How to Eliminate a Hung Process without Restarting the Computer

• Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0
• Microsoft Windows NT Server versions 3.5, 3.51, 4.0
• Microsoft Windows 2000 Professional
• Microsoft Windows 2000 Server
• Microsoft Windows 2000 Advanced Server

SYMPTOMS

If a program or process is not responding (hung) waiting for user input, and cannot accept input or be terminated, usually the only way to terminate the process is to restart the computer.

WORKAROUND

If you cannot restart the computer to terminate the hung process, use the Kill.exe program from the Windows NT Resource Kit to terminate the process for the hung program without restarting the computer.

Use the process button of Task Manager in Windows NT 4.0 to identify the process ID (PID) of the hung application or, in Windows NT 3.51, use Pviewer.exe or Tlist.exe to identify the process ID.

If the process was started with AT Scheduler, then use AT to schedule the kill command and terminate the hung process.

For example:

AT 10:30:40 C:<resource kit root>\kill -f 175

MORE INFORMATION

For additional information, please see the following Microsoft Knowledge Base article:

Q138340 Trouble Quitting Program Started with AT.EXE Scheduler

Additional query words: NT Backup

Keywords : kbenv kberrmsg ntbackup NTSrvWkst
Version : WINDOWS:2000; winnt:3.5,3.51,4.0
Platform : WINDOWS winnt
Issue type : kbprb