Antivirus Software May Cause Event ID 2011

ID: Q177078

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server

SYMPTOMS

When you access a share on a Windows NT server from a Windows NT client, you may receive one of the following error messages:

Not enough server storage is available to process this command.

Not enough memory to complete transaction. Close some applications and retry.

Additionally, Event Viewer on the Windows NT server may log one or more of the following event messages in the system log:


   Event ID   : 2011
   Source     : Srv
   Description: The Server's configuration parameter "IRPStackSize" is too
                small for the server to use a local device. Please
                increase the value of this parameter.

CAUSE

IBM AntiVirus 3.01N (Build 301.590) may cause this problem.

RESOLUTION

The problem is solved with the newest version(301.612) of IBM AntiVirus or by removing IBM AntiVirus 3.01N.

MORE INFORMATION

For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q106167
TITLE : Err Msg: Not Enough Server Storage is Available...

NOTE: The above article recommends increasing the IrpStackSize; however, increasing it to the maximum value of 12 may not resolve this issue.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kb3rdparty kberrmsg kbnetwork ntnetserv NTSrvWkst
Version : WINDOWS:2000; winnt:4.0
Platform : WINDOWS winnt
Issue type : kbprb