Err Msg: DLL Initialization Failure: Initialization of the Dynamic Link Library User32.dll Failed

• Microsoft Windows NT Workstation version 4.0
• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Server Enterprise Edition
• Microsoft Windows 2000 Professional
• Microsoft Windows 2000 Server
• Microsoft Windows 2000 Advanced Server

SYMPTOMS

During your Windows NT session, the following error message may be displayed:

<ServiceName> - DLL initialization failure Initialization of the
dynamic link library c:\windows\system32\user32.dll failed. The process
is terminating abnormally.

CAUSE

This behavior can occur if Cheyenne Arcserve version 6.x is installed on the computer.

RESOLUTION

To work around this issue, perform the following steps:

1. Click Start, point to Settings, and then click Control Panel.



2. Double-click the Services icon.



3. Click Cheyenne Arcserve, and then click Startup.



4. Click Manual, click OK, and then click Close.

MORE INFORMATION

For additional information about this issue, contact Cheyenne Technical Support.

For related information, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q142676
TITLE : Overcoming User32.dll Initialization Failure Errors

Additional query words: 4.00 init

Keywords : kb3rdparty kberrmsg NTSrvWkst
Version : WINDOWS:2000; winnt:4.0; :
Platform : WINDOWS winnt
Issue type : kbprb