Message "At Least One Service Failed..." After Running Sysprep

• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Workstation version 4.0
• Microsoft Windows 2000 Professional
• Microsoft Windows 2000 Server
• Microsoft Windows 2000 Advanced Server

SYMPTOMS

After the mini-wizard has run on a system that was prepared for duplication by using the System Preparation Tool (Sysprep), the following message is displayed:

At least one service failed to start.

   Event ID: 7000 Source: Service Control Manager Description: "The
   Psysdup2 service failed to start due to the following error: The system
   cannot find the file specified" 

CAUSE

This problem occurs because one of the System Preperation tools is missing from the folder from which Sysprep.exe was run. When Sysprep is run, this file gets copied over to the %SystemRoot%\System32 subfolder and gets added to the list of services.

If the file does not exist in the source folder from which Sysprep was run, the service entry in HKEY_LOCAL_MACHINE\System\CurrentControlSet will still be added for Psysdup2.exe to start but will fail to start.

RESOLUTION

To resolve this problem, re-expand the System Preparation tools from the source compact disc to the directory and make sure the Psysdup2.exe file exists. Then, rerun Sysprep.exe on the master system.

Psysdup2.exe is used after the user first logon request to change the Product ID of Office 97.

If Office 97 is not being used on the target systems and hard disks have already been duplicated, you can disable the service on each system by doing the following:

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

1. Start Registry Editor (Regedt32.exe) and locate the following registry subkey:
   

   
         HKEY_LOCAL_MACHINE \system\currentControlSet\Services\Psysdup2 




2. Double click the Start: REG_DWORD: 0x2 value, which will bring up the DWORD Editor dialog box.



3. Change the value from 2 to 4. Click OK; this will set the service to disabled.



4. Close Regedt32.exe and restart the system

MORE INFORMATION

For more information on the System Preparation tools and other deployment information, please see the following Microsoft Web site:

http://www.microsoft.com/ntworkstation

Additional query words: Sysclone Sysprep Psysdup2.exe Psydup2.exe

Keywords :
Version : WINDOWS:2000; winnt:4.0
Platform : WINDOWS winnt
Issue type : kbprb