Spoolss.exe Generates Dr.Watson Log

ID: Q199915

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you run Windows NT Server Version 4.0 as a print server, you may receive several Dr.Watson logs with Access violations in Spoolss.exe. When you view the Dr.Watson log, you see the fault after the function: Ordinal3578 was called. There is also information in the stack-back trace with pointers to mfc40u!Ordinal3578.

When you view the event log on this server, the following event log may be present:

Event Id: 2510
Source: SRV
Type: Error
Description: "The server service was unable to map error code 1722."

CAUSE

This problem is caused by the JetAdmin port monitor being corrupted or outdated.

RESOLUTION

To resolve this problem, use either of the following methods:

Download and upgrade to the latest version of JetAdmin from HP's Web site.

Create LPR ports for all the JetDirect cards and then go to the printer properties for each printer and move the printers to their respective LPR port instead of using the JetAdmin port. After this is done, uninstall JetAdmin, restart the server, stop the Spooler Service, and then remove the JetAdmin port monitor from the following registry path:

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors

Close the registry and the restart the server.

MORE INFORMATION

To obtain more information on JetAdmin and the latest version of HP's JetAdmin software, please vistit the HP Web site at:

http://www.hp.com/cposupport/docindex/hpjetadmin1876.html

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords :
Version : WINDOWS:2000; winnt:4.0
Platform : WINDOWS winnt
Issue type : kbprb