Setup Does Not Detect Some HP Printers Properly

ID: Q200511

The information in this article applies to:

Microsoft Windows 2000 Professional
Microsoft Windows 2000 Server

SYMPTOMS

When you try to install any of the following Hewlett-Packard (HP) DeskJet printers, Setup detects a "HEWLETT PACKARD DESKJET" printer instead of the specific printer, and does not list any drivers for the printer.

690C

692C

693C

694C

When this occurs, the Pick a Driver box does not display any printers.

CAUSE

This behavior occurs because these printer models all use the same Plug and Play ID, and cannot be differentiated.

Additional query words: 5.00

Keywords : kbhw kbprint kbsetup
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb