IntelliPoint Software Reports Errors in Windows 2000

• Microsoft Windows 2000 Server
• Microsoft Windows 2000 Professional
• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Datacenter Server

SYMPTOMS

When you start the Microsoft IntelliPoint software, the Mouse Properties dialog box opens with the following options disabled:

• Basics properties

  Pointer Speed
  Button Selection




• Productivity properties

  Orientation
  ClickLock




• Wheel properties

  Wheel Button

• When you enable the wheel, you receive the following error message:

  IntelliPoint is unable to change your settings. Close any open applications, save any open documents, restart Windows, and then try to change your IntelliPoint settings again. If you still have difficulty changing your settings, run IntelliPoint Setup to reinstall the files, and then start IntelliPoint again.




• If you restart your computer and attempt to reinstall the IntelliPoint software, you receive the following error message:

  Setup has found that your operating system is a new version. Some compatibility problems could exist, meaning some features may not work or be displayed properly. Do you want to continue?

• StepSavers properties

  Focus
  ClickSaver
  SmartSpeed




• Productivity properties

  Odometer




• Visibility properties

  Sonar
  Vanish

CAUSE

These behaviors can occur if you are using version 2.2 or earlier of the IntelliPoint software. Version 2.2 and earlier is not supported in Windows 2000.

RESOLUTION

To resolve this issue, upgrade to a newer version of the IntelliPoint software that supports Windows 2000.

Microsoft recommends that you uninstall version 2.2 or earlier of the IntelliPoint software until a new version becomes available.

Additional query words: kbfaqw2ksetup

Keywords : kberrmsg appscomp
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbbug