Add Printer Wizard Cannot Extract Windows 95/98 Printer Drivers

• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Datacenter Server
• Microsoft Windows 2000 Professional
• Microsoft Windows 2000 Server

SYMPTOMS

When you use the Add Printer Wizard to install a shared printer in Windows 2000, you are prompted whether or not you want to install support for additional platforms. If you choose to install support for Microsoft Windows 95 and Microsoft Windows 98, you are prompted to provide a path to the location of the printer drivers. If you browse the Windows 95 or Windows 98 CD-ROM, the printer driver files are not found. If you insert the printer manufacturer's driver disks, Setup continues.

CAUSE

The Windows 2000 Add Printer Wizard does not support extracting drivers from the Windows 95 or Windows 98 cabinet (.cab) files.

RESOLUTION

To resolve this issue, extract the appropriate printer driver files from the Windows 95 or Windows 98 CD-ROM before you run the Add Printer Wizard. For information about extracting files from the Windows 95 or Windows 98 CD-ROM, see the following article in the Microsoft Knowledge Base:

Q129605 How to Extract Original Compressed Windows Files

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbenv kbprint kbsetup
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb