Dell and IBM Notebook Computers May Not Suspend

• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Server
• Microsoft Windows 2000 Professional

SYMPTOMS

A Dell or IBM notebook computer may hang (stop responding) when it tries to a to a suspended state.

CAUSE

This behavior can occur if the COM port is open (by a modem, debugging, or so on) when the computer tries to suspend.

RESOLUTION

To work around this issue, make sure the COM port is not active when the computer goes to a suspended state.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbenv kbhw
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb