IBM Anti Virus Hangs Windows 2000 Setup

ID: Q211282

The information in this article applies to:

Microsoft Windows 2000 Professional

SYMPTOMS

Windows 2000 Setup may stop responding (hang) when "Setup Tasks - Installs and Configures Devices" is displayed.

CAUSE

This behavior can occur if IBM Anti Virus is installed and you are upgrading from Microsoft Windows NT 4.0. No message is displayed warning you to remove IBM Anti Virus. IBM Anti Virus is not supported in Windows 2000.

RESOLUTION

Uninstall IBM Anti Virus before upgrading to Windows 2000.

MORE INFORMATION

IBM Anti Virus is no longer being marketed and no updated signature files are available from IBM.

Additional query words:

Keywords : kb3rdparty kbenv kberrmsg
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb