Cannot Install Printers in Documagix PaperMaster Live

ID: Q211313

The information in this article applies to:

Microsoft Windows 2000 Professional
Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server

SYMPTOMS

When you install Documagix PaperMaster98, you may receive the following error message:

Warning: This program requires Windows95 or WindowsNT, aborting setup.

When you click OK, the installation program proceeds normally until the Documagix printer driver is installed. You may then receive the following error message:

Warning: Failed to install print processor!

When you click OK, the installation program finishes normally, but there is no Documagix printer driver in the Printers folder.

CAUSE

Windows 2000 reports itself as version 5.0, which the Documagix installation program does not recognize as a valid Microsoft Windows NT version.

RESOLUTION

Contact Documagix for any information on updates to the PaperMaster program.

MORE INFORMATION

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kb3rdparty kberrmsg
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb