Installed Tape Device Is Not Recognized

• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Professional
• Microsoft Windows 2000 Datacenter Server
• Microsoft Windows 2000 Server

SYMPTOMS

After you install a tape device or other removable-media device in Windows 2000, the device may appear in Device Manager but not in Windows 2000 Backup. When this occurs, your only choice in Backup is to back up to a file. The removable-media device is not an option.

CAUSE

All removable-media devices are handled by Removable Storage Manager (RSM). Unless the tape device or other removable-media device is recognized by RSM, Windows 2000 programs (such as Backup and Remote Storage Server) cannot use the device.

RESOLUTION

For RSM to recognize a removable-media device, the device driver for that device must use the Windows 2000 driver extensions. Therefore, legacy device drivers designed for Microsoft Windows NT 4.0 and earlier versions may not function properly.

If the device is not on the Hardware Compatibility List (HCL) for Windows 2000, please contact the device's manufacturer for updated drivers that include the required Windows 2000 extensions to work properly with Removable Storage Manager.

Additional query words: ntbackup.exe

Keywords : kbhw kbtool
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb