Windows 2000 Setup Hangs When "Starting Windows 2000" Screen Appears

• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Datacenter Server
• Microsoft Windows 2000 Professional
• Microsoft Windows 2000 Server

SYMPTOMS

During text-mode Windows 2000 Setup, your computer may stop responding (hang) when the Starting Windows 2000 screen appears, and you may have to restart it.

NOTE: Hardware detection is occurring during this portion of Setup. Based on your computer's configuration, this process may take 30 minutes or longer. Be sure your computer is actually hung before you restart it. If you can restart your computer by pressing CTRL+ALT+DELETE, it is probably not hung.

CAUSE

This behavior can occur if Windows 2000 does not recognize or cannot configure the hardware in your computer.

RESOLUTION

To work around this behavior, use the following methods:

• Contact your computer manufacture to inquire about an updated Basic Input/Output System (BIOS).



• Modify your computer's BIOS the following ways:
  
  
  • Change the Plug and Play settings. For example, if Plug and Play functionality is currently being controlled by the BIOS, change it so it is controlled by the operating system.
  
  
  
  • Enable or disable Universal Serial Bus (USB) support.
  
  
  
  • Disable power management support.
  
  
  
  • Disable infrared support.
  
  
  
  • Disable all serial ports.
  
  
  



• Remove non-essential hardware devices one at a time. This includes a second video adapter, Small Computer System Interface (SCSI) adapters, modems, sound cards, network adapters, and other non-essential Industry Standard Architecture (ISA) adapters, Peripheral Component Interconnect (PCI) adapters, and PC Cards.



• Disconnect non-essential external devices and cables, such as backup devices, external hard disk drives, printers, and scanners.



• If you are using a notebook computer, verify that it is not currently in a docking station.



• Specify a different computer type when you start your computer. For additional information, please see the following article in the Microsoft Knowledge Base:
  

  Q216251 How to Specify a Specific or Third-Party HAL During Setup




• Using a text editor, disable unnecessary SCSI lines in the [SCSI.LOAD] section of the Txtsetup.sif file by typing a semicolon (;) at the beginning of each line.

Additional query words:

Keywords : kbhw kbsetup
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb