Duplicate Printers Displayed After Reconnecting USB Printer

ID: Q217076

The information in this article applies to:

Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Server

SYMPTOMS

When you disconnect a Universal Serial Bus (USB) printer from the USB port and then reconnect it, a duplicate printer may appear in the Printers folder.

CAUSE

This behavior can occur if a serial number is not stored in the printer's read-only memory (ROM). When this occurs, the bus cannot determine if the printer you reconnect is the same printer or a different one. As a result, a duplicate printer is added.

RESOLUTION

To resolve this behavior, contact the printer manufacturer to inquire about the availability of updated USB firmware.

STATUS

Additional query words:

Keywords : kbenv kbhw kbtool
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb