Err Msg: No PPP Control Protocols Configured

• Microsoft Windows NT Server version 4.0
• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Datacenter Server
• Microsoft Windows 2000 Server

SYMPTOMS

When you attempt to connect to a Remote Access Service (RAS) server from a Routing and Remote Access Service (RRAS) server using the TCP/IP protocol, you may receive the following error message:

An error occurred while connecting the interface. No PPP control protocols configured.

CAUSE

RRAS includes a RAS component that will assign IP addresses for dial-in clients. To assign those addresses, DHCP or a static address pool can be used.

If the RAS component (of RRAS) is configured to use DHCP to assign remote TCP/IP client addresses and there is no DHCP server reachable, RRAS is not able to set up a dial-up connection and will return the above error message.

RESOLUTION

To resolve this issue, in Control Panel, double-click Network and configure the RRAS properties to use a static pool of addresses, for example, address 192.168.1.224, mask 255.255.255.224.

MORE INFORMATION

For additional information, please see the following article(s) in the Microsoft Knowledge Base:

Q122748 Err Msg: Error 720: No PPP Control Protocols Configured

Q152605 RAS Error 720 When Dialing Out

Q123298 RAS Errors 611 and 720 With PPP or SLIP

Additional query words:

Keywords : kbenv kberrmsg
Version : WINDOWS:2000; winnt:4.0
Platform : WINDOWS winnt
Issue type : kbprb